Timesco Online Terms & Conditions of Sale

These terms and conditions apply to all transactions between the buyer and Timesco of London (Timesco) and override any conditions the buyer and Timesco may have otherwise, except those confirmed by Timesco in writing. Any variations on these conditions stipulated by any of the buyer's documents implied by statute, common law or trade usage are inapplicable unless accepted by Timesco in writing. This transaction will be deemed a contract of sale and governed by English law.

Payment Options For Timesco Credit Account Customers

Account customers may request to pay by credit or debit card or charge orders to their Timesco 30 day credit account, up to the value of their credit limit. The option to charge orders to an existing account will only be available once set up by Timesco. We reserve the right to withhold delivery or request prepayment if a customer's credit account is overdue or beyond its credit limit.

Payment Options For All Other Customers

All other orders require pre payment in full by credit or debit card before goods are dispatched. The payment will be handled by our Payment Processing System for total security and to avoid fraudulent purchases.

VAT

All prices shown exclude VAT, which will be charged on all orders at the current rate, unless goods are to be delivered outside of the E.C., or proof of VAT exemption is received.

All orders for delivery within the European Community (E.C.) will have VAT charged at the current U.K. rate unless an E.C. VAT number is provided by the ordering organisation.

Currency

All orders within the U.K. will be invoiced in Pounds Sterling. All orders in all other countries will be invoiced in Euros.

Prices

Although we make every effort to maintain prices, they may be subject to alteration without prior notice. However, should prices vary on receipt of your order, we will contact you to confirm your acceptance before payment is processed and your order is despatched.

Trade Description Act

Whilst every care is taken to describe the products accurately, customers should satisfy themselves that the product meets their requirements. Timesco reserves the right to amend specifications on all items without prior notice. We also reserve the right to withdraw any item from sale without prior notice.

Retention of Title

All goods will remain the property of Timesco until paid for in full by the customer. Title of the goods will not pass to the customer until payment has been received in full by Timesco, until such time, Timesco reserves the right to repossess any goods.

Fitness of Purpose

Unless specifically stated in our product descriptions, Timesco makes no representation for the suitability or fitness of any goods for any particular purpose. As many of the items we supply are for the use of qualified medical professionals, they should only be used by trained and qualified medical professionals. Instructions for use for any product are intended as guidance for professionally trained medical professionals and not as training or education guides for the general public. We accept no responsibility for harm or injury caused by goods used by trained or untrained individuals in an unsuitable manner.

Returns

Should you be unhappy with any product it may be returned for a full refund or credit within 14 days of receipt, subject to the following conditions and exclusions;

1. Goods must be returned unused in their original packaging.
   
2. Goods must be packaged sufficiently to avoid damage in transit.
   
3. Customers are responsible for delivery charges back to Timesco.
   
4. Please ensure goods are sent by either recorded delivery or courier. We cannot accept liability for goods lost in transit.
   
5. Cabinets, couches and autoclaves may not be returned for credit or refund.
   
6. Controlled drugs may not be returned for credit or refund.
   
7. Items that are within 6 months of their expiry date may not be returned for credit or refund.
   
8. Orders over £250.00 (excluding VAT) may only be returned for credit or refund with our prior written approval. If accepted back, a restocking/handling fee of 25% of the original sale price will be levied on all such returns.

To help us process returns as quickly and accurately as possible, please email our customer services team footcare@timesco.com for advice BEFORE returning any goods. Please also return a copy of our delivery note or invoice with the goods with an explanation of why goods are being returned.