I would like to return a product to you for service / repair / exchange?

If you would like to return a product to us we ask that you first ensure if the product has been used that you provide a certificate of decontamination along with the returned item and a copy of our completed Returns Form, A copy of our returns form is included with every delivery.

Any item returned to us without a certificate of decontamination will be disposed of upon receipt. If your item is unused please return it to us in its original packing and condition, with a copy of our completed returns form clearly stating your preferred choice of action.

How do we dispose of your single use products?

For advice on the disposable of single use product you should approach your individual hospitals ‘disposal of clinical waste’ policy as this differs from hospital to hospital.

What is your recommended method of sterilisation?

Recommended methods of sterilisation will vary from product to product and you should always consult the instructions for use supplied with the product to select the correct method. If you require a duplicate copy of our product instructions for use please visit us at our Product Information section of our site or alternatively please email us at support@timesco.com.

What is a certificate of decontamination?

A certificate of decontamination should be provided by your CSSD department and must always be provided as proof that any returning item has been cleaned and is free of any contaminated waste.

Which of your products are latex free?

We aim to always provide a latex free selection of products, wherever this is not possible we endeavour to state the latex content within the product narrative.

How can we see your products?

We aim to always provide clear and accurate product illustrations within all product literature. If however you still require sample or demonstration product you should contact your local distributor or area representative to arrange a visit where the product can be demonstrated to you.

How long will my order take to be delivered?

Delivery will be subject to your account terms and conditions and should always be advised on receipt of an order. Every effort will be made to meet specific dates, for advice on urgent requirements you should always speak to your distributor or area representative directly.

What does the lifetime guarantee mean for your reusable items?

We offer a lifetime guarantee on all reusable surgical instruments. This covers the instrument against faulty materials or manufacture. It does not cover ‘fair wear and tear’ when returning an item under our lifetime guarantee we pride ourselves on the importance of branding as this is the only proof of purchase you require in order to request a replacement. Full details of our lifetime guarantee can be found in our Returns section.

What guarantee is applied to your non instrument ranges?

All non Timesco product will be subject to the manufacturers own warranty period and should be advised within the products instructions for use.

How can we illustrate our services to you?

If you would like to offer your services to Timesco we suggest that you visit our Contacts section and select the most suitable person to direct your enquiry to. We regret that due to the high volume of incoming mail it may not be possible to respond to all offers and enquiries. All responses and products will be carefully vetted to ensure that Timesco continues to offer only the best quality and service to its customers.

How do I find my local distributor?

Timesco only work through a carefully controlled network of authorised distributors, further information on distributors based outside of the UK can be obtain from our Export sales department, export@timesco.com.

Can I get my instruments etched?

Personalised etching for traceability or branding is available on request. Please contact your area representative for further information.

I would like to make a complaint or raise an issue?

In the unlikely event that we have not been able to service or support you in a way that you would have expected we would ask that you contact our General Manager who will ensure that your enquiry is given our fullest support. Please call us on 01268 297 710.

I would like a product catalogue

All of our current catalogues are available to download in our Product Information section. If you would like a catalogue sent to you please email us at info@timesco.com