This has been difficult since the NHS as the customer is unclear about what it wants and by when.

In an effort to obtain a better understanding of the tracking and traceability priorities of the NHS, the Instrument Tracking Working Group has developed a questionnaire for contacts within the health service to fill in.

A link to this form can be found here- http://www.abhi.org.uk/multimedia/primed/2010/Tracking%20form.pdf
Please copy and paste the link into your browser.